Refund Policy

At Vivid Fragrances, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Eligibility for Refunds:
  • Customers must provide a valid reason for requesting a refund (e.g., incorrect product received, damaged item, etc.).
  • You must request a refund within 7 days of receiving your order.
How to Request a Refund:
  • Contact our support team at +923709654875Β with your order number and reason for the refund.
  • Once approved, ship the product back to us in its original condition. Return shipping costs are the responsibility of the customer.
Refund Process:
  • After receiving and inspecting the product, we will notify you of the status of your refund.
  • If approved, your refund will be processed within 7 business days to your original payment method.

Thank you for choosing Vivid Fragrances!